Application Support Analyst

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

About the role  
  

We’re seeking an Application Support Analyst to play a pivotal role in providing level 2/3 application support to our business stakeholders and customers, supporting critical enterprise applications such as Maximo, Enablon, Wellnomics, qTest and associated integrations with other applications.  

You’ll join an innovative team, who value knowledge sharing and collaborative culture as they support Transurban’s Corporate Applications.   
  

As our Application Support Analyst, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.  

Day-to-day, you will:  
  

• Resolve IT application-related incidents and problems in line with SLA guidelines and procedures
• Restore Application Service promptly and effectively, whilst maintaining close communications with stakeholders advising status/workarounds to minimise adverse effect on business operations
• Monitor the availability, performance and throughput of supported IT applications and integrations
• Identify and implement opportunities to improve service monitoring
• Contribute to the continued development of IT Operations processes, procedures, standards, and application documentation
• Proactively identify and implement efficiency gains and application availability improvements
• Perform 24x7 on-call duties on a rostered basis in line with on-call guidelines, procedures, and policies.
• Contribute to lifecycle management initiatives such as application upgrades/decommissioning, security patching, certificate renewals/key rotation etc.
• Contribute to asset management initiatives to uplift business functionality of Maximo application  

This role will suit someone with a curious mind and transferrable skills and experiences, including:  
  

• Self-starter, with excellent time management and organisational skills.
• Strong problem-solving skills and can conceptualise complex IT systems
• Experience with Maximo asset management product
• Broad knowledge of application systems, operating systems and cloud service
• Success in a comparable position supporting applications that are enterprise level
• ITIL Certification
• Experience with ServiceNow / Jira
• Ability to define processes and document procedures
• An accomplished and effective communicator at all levels and across all mediums.
• Approachable, with excellent interpersonal and people management skills.
• Experience in logging, tracking and escalating incidents
• Computer Science or related tertiary degree

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 
• Learning and development opportunities to support your career interests  
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  
• Share offers and insurance benefits  
• Social activities, community give-back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].   

Ready to help us keep cities moving? Apply today.  

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