Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We're seeking an Applications Support Analyst to provide operational support for Transurban's Customer Platforms systems and co-dependent applications.
You'll join an innovative team, who collaborate to maintain high service standards while maximizing system availability and integrity across our critical application and services.
As our Applications Support Analyst, you'll contribute to lasting and positive changes that shape the future of our cities and communities by ensuring our tolling systems function seamlessly, managing incidents, solving problems, and continuously improving our essential services. It's meaningful, challenging and exciting work.
Day-to-day, you will:
- Resolve incidents within SLA objectives, ensuring prompt restoration of application services while minimizing adverse effects on business operations and keeping customers informed throughout the process.
- Conduct daily health checks and proactive system monitoring to identify potential issues before they impact business operations, including building and maintaining monitoring dashboards.
- Action service requests according to SLA guidelines, maintaining accurate documentation and providing regular status updates to stakeholders.
- Execute planned changes to application operations following proper procedures, including risk assessment, implementation, testing, and documentation updates.
- Participate in rotational on-call duties to provide after-hours support for critical systems, responding promptly to incidents and escalating major issues appropriately.
- Identify and implement opportunities to improve system stability, performance, and operational processes while maintaining up-to-date documentation.
This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Experience in applications support of mission critical systems (Oracle Fusion suite desirable)
- Experience in AWS Services
- Experience in Monitoring tools such as Splunk Monitoring, Oracle Enterprise Monitoring
- Experience in Scheduling tools such as Jenkins, CA Workload Automation
- Experience in Jira, Confluence, ServiceNow
- Experience in managing SSL certificates and key management
- Experience in file transfer protocols (Axway, WS_FTP)
- Technical support experience in Linux/UNIX, Client/Server and Networking environments with proficiency in the use of related diagnostic tools
- Exposure to Oracle RDBMS and Microsoft SQL Server
- Exposure to scripting (Java, Python, Bash, Groovy)
If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you’ll enjoy a range of benefits, including:
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A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
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16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
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Learning and development opportunities to support your career interests
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Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
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Share offers and insurance benefits
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Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].
Ready to help us keep cities moving? Apply today.
Job Type:
Permanent
Closing Date:
31-Mar-2025 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC
Top Skills
Transurban Melbourne, Victoria, AUS Office
Tower 5, 727 Collins Street, Melbourne, Victoria, Australia, 3008
