ANZ Technical Competency & Training Specialist

Job Description SummaryThe ANZ Technical Competency & Training Specialist provides expertise in analyzing technical learning needs for the services function, then coordinates and delivers training solutions. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

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Job Description

GE HealthCare is seeking an ANZ Technical Competency and Training Specialist to manage and coordinate technical training programs for our technical teams, service support teams, and customers. This role ensures our training plan aligns with our service delivery model and customer needs, optimizing technical skills and customer engagement competencies to deliver world-class service.

This position offers a great work-life balance and is an excellent opportunity for someone with administrative or event planning experience to take ownership of and deliver training events across Australia and New Zealand.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key Responsibilities:

• Collaborate with modality and field services leaders to identify training needs within the services business.

• Coordinate local training events using local trainers who utilize materials from the global team.

• Manage the attendance of engineers at international training centres.

• Ensure service readiness during the New Product Introduction (NPI) process.

• Support the delivery of customer-specific training products.

• Coordinate customer engagement and business skill training to broaden the skill set of the GE team.

Additional Responsibilities:

• Prioritize, submit, and manage all national and international Field Engineer (FE) training requests.

• Collaborate with AKA and International training teams to align regional training activities.

• Develop and maintain an ANZ Engineer competency matrix framework.

• Develop and maintain individual ANZ Engineer training plans.

• Coordinate contractor training and competency requirements.

• Coordinate and make bookings for locally delivered training.

• Develop technical training and EHS training dashboards and reports.

• Maintain TRACE (online technical competency tool) and GE Learning (training register).

• Publish and maintain the internal and external ANZ Training Calendar.

• Use customer feedback surveys to identify technical training improvement opportunities.

• Support the implementation and roll-out of field-based tools through training coordination.

Customer Technical Training Program:

• Review customer entitlement data regarding extended warranties and service contracts.

• Coordinate all aspects of customer technical training.

• Monitor customer training courses for continuous improvement.

• Support the Service Sales team in including customer technical training in service contracts.

• Manage standalone sales of customer technical training.

• Develop the customer technical training schedule.

• Support tender submissions with equipment tender information related to customer technical training.

Quality Specific Goals:

• Drive continuous improvement on all related training processes.

• Comply with GEHC Quality Manual, Quality Management System, and applicable laws and regulations.

• Identify and report any quality or compliance concerns.

• Understand and operate within Global Privacy and Anti-Competition Policies.

• Understand and operate within Environmental Health Policies.

Qualifications & Experience:

• Proven work experience in event coordination, training coordination & planning, or similar roles.

• Adequate knowledge of learning management systems and web delivery tools.

• Ability to energize, develop, and build rapport at all levels within an organization.

• Strong communication skills to synthesize complex issues into simple messages.

• Exceptional interpersonal skills.

• Ability to develop and execute priorities to meet objectives.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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