Ancillary Claims Consultant

About the Role

As a Claims Consultant, your primary focus will be reviewing, assessing and processing a high volume of health insurance claims while maintaining exceptional attention to detail and quality standards. You will investigate claim submissions, identify missing or incomplete information, and communicate clearly with members to assist in the timely resolution of their claims.

This is an excellent opportunity for individuals who enjoy working in a structured environment, have strong written communication skills, and take pride in delivering accurate outcomes. You'll receive comprehensive training, ongoing coaching, and development opportunities within a supportive team environment and global organisation.

Key Responsibilities

• Respond to member enquiries with professionalism and empathy.
• Assess and process health insurance claims accurately and efficiently.
• Provide clear guidance on health insurance policies, products and claims outcomes.
• Investigate and resolve member enquiries within service and compliance guidelines.
• Maintain a high level of data accuracy and attention to detail.
• Deliver exceptional customer experiences while meeting quality and productivity targets.
• Handle sensitive information with confidentiality and professionalism.

What's on Offer?

• Start Date: Monday 19 October 2026
• Location: Docklands, Melbourne
• Hybrid Working Model: This role requires full-time attendance in our Docklands office for approximately the first six weeks, covering training and consolidation. Once training is completed and competency and performance requirements are met, employees will transition to a hybrid arrangement with 2 office days per week in office.
• Operating Hours: Rotating roster, Monday to Friday between 8:30am and 6:00pm.
• Permanent Full-Time Position: 38 paid hours per week.
• Pay Rate: $29.45 per hour plus superannuation and leave entitlements.
• Training Rate: $27.08 per hour plus super for first two weeks
• Comprehensive paid training program, including two weeks of classroom-based learning followed by structured coaching and ongoing support.
• Opportunity to develop your career with a global organisation.
• Supportive team culture with ongoing learning and development opportunities.

Please note: All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome of this check.

What We're Looking For

• At least 1 year of experience in a Customer Service or Administration role would be essential for success 
• Previous experience in a regulated industry such as insurance, finance or healthcare is highly regarded.
• Exceptional written and verbal communication skills.
• Strong attention to detail with proven administrative and data entry accuracy.
• Ability to explain complex information clearly and confidently to customers.
• Strong organisational and time management skills.
• Demonstrated problem-solving abilities and sound judgement.
• Ability to handle sensitive information professionally and confidentially.
• Confidence using multiple systems, email platforms and customer service software.
• Resilience, adaptability and a willingness to learn.
• A positive attitude and genuine commitment to delivering outstanding customer experiences.

At Startek, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and supported. We encourage applications from people of all backgrounds and experiences.

Apply Now

If you're passionate about helping customers, enjoy solving problems, and are looking for a rewarding career opportunity with ongoing development and hybrid work flexibility, we'd love to hear from you.

Applications will be reviewed as they are received and positions may be filled prior to the advertised closing date.

Please note: While this role offers a hybrid working model, all successful candidates must reside within reasonable travelling distance of our Docklands office. Attendance in the office is required throughout the training and onboarding period, as well as for ongoing scheduled office attendance days as part of the hybrid arrangement.