Analyst – Onsite Technical Support

Company:Marsh

Description:

We are seeking a talented individual to join our Colleague Technology Support Services team at Marsh. This role will be based in our Sydney office.

A unique opportunity exists for an Analyst – Onsite Technical Support to join the dedicated and high performing Marsh McLennan Global Technology team.  Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to colleagues in our offices. This position works closely with a broad range of internal stakeholders and other IT teams both locally and globally.

This position will suit a highly motivated and proactive individual with a passion for technology and providing excellent customer service and follow up to key stakeholders.

We will count on you to:

• Respond to requests within a timely manner with appropriate level of urgency, and follow up with colleagues on all issues
• Escalate and coordinate Service Desk requests to appropriate support groups
• Assist in the installation, training, maintenance, troubleshooting and repair of laptop technology hardware and software
• Assist in disconnecting, moving and reconnecting desktop/laptop technology hardware for single-user, multi-user and office moves
• Administer user accounts via Active Directory and other related tools
• Administration of local servers, switches
• Manage and maintain accurate inventory of local hardware assets
• Coordinate hardware and software requests, ordering items once approved and timely processing of invoices
• Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation

What you need to have:

• Proven experience in a Global Service Desk environment or similar
• Experience with maintaining a network environment and working within a team to achieve timely completion of tasks
• Ability to communicate effectively to a diverse stakeholder group
• Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System
• Knowledge of standard PC software/applications: Microsoft 365, Teams, SharePoint, OneDrive, BitLocker, Auto Pilot)
• Understanding of Active Directory and Microsoft Exchange environments
• Solid understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI and wireless networking
• Experience with Mobile Device Management for iOS devices
• A bachelor’s degree in information technology or related areas will be well regarded as will experience using the ITSM Service Now application.

What makes you stand out:

• Exceptional problem solving and analytical skills  
• Windows 11 and Apple iOS experience
• High level of integrity in dealing with sensitive, confidential information
• Quick learner with ability to apply knowledge to different situations highly regarded

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.