Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Account Management

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Role Overview
The Australia market serves as a good platform to drive incremental business for Mastercard through new opportunities in card portfolio optimisation, loyalty, digital as well as other Mastercard services and expanding into new networks. The role will work with the account management team and all relevant functional teams to achieve the market objectives in these areas through the identified deliverables below.
Major accountabilities:
• Actively manage the account sales pipelines for the customer set
• Conduct research & analysis to support business strategies and customer e.g., Issuer customer growth plans, customer business reviews and internal regular management reporting.
• Use analytical and problem-solving skills to provide analyses and insights for customers or internal stakeholders.
• Participate in, and sometimes lead, projects focused on customer needs, customer event management or internal improvement.
• Work collaboratively across multiple internal teams to support a variety of business initiatives.
• Problem solve where necessary to achieve optimal outcomes for our customer set.
This role provides a breath of learning through end to end & cross functional exposure within Mastercard and with our customers.

Key components of this will be:
• Understanding how we make money, our pricing and profitability levers.
• Understanding the Australian cards market and issuer needs
• Understanding cards/banking loyalty
• Partnering deep into our customer organisations to understand their needs, help them solve problems and help present as a strong team to win negotiations and gain market share.
• Performing analysis and telling a meaningful story using data and information
• Must be able to multitask and juggle multiple priorities
• Must be focused on delivering on priorities.
• Building relationships internally and with our customers
All about you:
• We are seeking a dynamic individual with strong analytical abilities, a proactive mindset, and a track record of successfully delivering on responsibilities.
• You’ll be capable of working effectively both independently and as part of a team.
• Be able to thrive in a fast-paced, deadline-driven environment and possess excellent multitasking skills.
• High level of proficiency in advanced Word, Excel, and PowerPoint is essential, along with intermediate to advanced data manipulation capabilities.
• Meticulous attention to detail and exceptional verbal and written communication skills are a must. You should also demonstrate strong emotional intelligence (EQ) and possess exceptional relationship-building skills.
• A genuine enthusiasm for continually expanding their knowledge of new digital payments technology is highly desirable.
• Previous experience in cards issuing and/or banking loyalty programs would be an asset but not essential.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.