Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
AI Solution Architect
The Genesys AI Architect serves as a foundational connection between Genesys' AI product management and customer-facing teams, empowering the field organization with expertise and resources related to Genesys AI products and integrations. Additionally, the AI Architect assists in driving ACV bookings through sales, customer support, professional services, and partners. This role demands a combination of deep AI technical knowledge, strong communication skills, and the ability to bridge the gap between complex technology and practical business applications.
This role opens up opportunities for applicants based in Brisbane, Melbourne, Sydney or Canberra
What You’ll Do:
Major Responsibilities/Activities include but are not limited to:
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Leverage deep technical knowledge of Genesys AI offerings and underlying artificial intelligence technologies to demonstrate product value to customers and prospects.
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Develop technical and demonstration product content to support the Sales Consulting (SC) organization.
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Assist in pre-sales activities, including product demonstrations, trial programs, AI integration methods, and product value assessments.
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Provide technical guidance to Product Management on AI product design, implementation, and integration based on customer feedback and needs.
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Support sales teams during RFPs, project contracting, and occasionally in post-sales initiatives.
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Ideate, solution, and develop innovative use cases, accelerators, and prototypes leveraging Genesys AI.
You’ve been there and done this:
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10 years of experience in technology-driven roles, with a focus on AI solutions, enterprise software, or customer experience technologies (contact center preferred)
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Ability to influence CIO/CTO and position Genesys as part of the overall IT strategy, with a special focus on AI.
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Practical experience with AI technologies like ML, LLM, NLU, NLP, FM, and Prompt Engineering.
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Strong ability to create and seamlessly deliver compelling product demonstrations, and technical presentations and lead discussions on AI integration points.
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Skilled at partnering with sales teams to understand customer needs and provide AI-focused technical support.
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Expertise in integrating Genesys AI solutions with customers' existing technologies and Genesys Cloud solutions.
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Ability to recognize opportunities for process improvement and recommend effective AI-driven solutions.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
