About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.
Meet the Client Success Team
Our Client Success team are the experienced LEAP specialists responsible for managing, onboarding, training and retaining clients with LEAP’s Core product as well as Integrated Products and Apps. As a trusted LEAP expert, you’ll work closely with clients to enable easy and efficient utilisation of LEAP software, leaving our clients free to focus on what they do best.
You'll provide hands-on, on-site and face to face support that give our clients comfort and confidence in the power of our products. This is a valuable opportunity to have powerful impact in a meaningful space, guiding clients from day one right through to ‘business as usual’.
What you'll do
As our brand new AI Product Specialist, you will partner with our product and customer success teams to spearhead the implementation and adoption of AI technologies within our Australian client base. You will apply your extensive experience in the legal industry and your passion for using smart legal technology to ensure that our AI solutions address the specific needs of legal practitioners, helping them to work smarter and more effectively. Your day-day might look like this
AI Strategy & Roadmap Development:
- Collaborate within the team to create and execute an AI adoption strategy.
- Define and oversee objectives and timelines, aligning AI initiatives with LEAP goals and the needs of our clients.
Stakeholder Engagement & Education:
- Engage with legal professionals to understand their needs, challenges, and expectations around AI.
- Design and deliver training resources, workshops, and user guides to support AI adoption and knowledge-building within the legal community.
Implementation & Optimisation:
- Lead the deployment of AI-powered features with matters types in LEAP, ensuring they meet the unique requirements of legal practitioners.
- Monitor AI feature performance, gather user feedback, and collaborate with product teams for iterative improvements.
User Feedback & Continuous Improvement:
- Establish regular feedback channels with LEAP clients to identify areas for refinement and enhanced functionality.
- Track adoption metrics and usage data, using insights to remove barriers to adoption and improve the user experience.
Market & Industry Research:
- Stay informed on AI advancements, particularly in legal tech, to identify trends and assess opportunities.
- Conduct competitor benchmarking to position LEAP Legal Software as a leader in AI-driven legal solutions.
What you'll bring
- Legal Expertise: You have 5+ years of experience working in the legal industry within Australia, maybe as a practicing Solicitor or a Legal Secretary, with a solid understanding of the unique challenges and processes involved in daily practice.
- Technology and AI Knowledge: A strong understanding of AI technologies and their application within the legal sector. Experience in implementing tech solutions within a legal setting, and some exposure to LEAP Legal Software is highly desirable.
- Project Management and Leadership Skills: Proven ability to manage complex projects, coordinating with technical and non-technical stakeholders to drive successful outcomes.
- Communication and Engagement Skills: Excellent communication skills, capable of translating technical concepts to legal practitioners and inspiring AI adoption.
- Analytical and Problem-Solving Skills: Strong analytical skills with experience in data-driven decision-making and continuous improvement processes.
You are the type of person who
- Builds trusting relationships using appropriate interpersonal styles to establish effective relationships with clients and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
- Is proactive – you take prompt action to accomplish objectives, and achieve goals beyond what is required
- Is passionate about client satisfaction – you take responsibility for client satisfaction and loyalty and can sense the appropriate approach to ongoing client support
- Has high impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
- Has exceptional time management – you can effectively manage your time and resources to ensure that work is completed efficiently and to the highest of standards!
- Has strong presentation skills – you can effectively present LEAP features to a group of people and ability to read the room
Why Join LEAP?
At LEAP we’re transforming the legal landscape through cutting-edge technology. You will shape the future of AI in family law, empowering clients to achieve better outcomes and work more efficiently. On top of all of this you'll get:
- A forward-thinking, collaborative environment that values creativity, innovation, and expertise
- Generous Parental Leave benefits (18 weeks full pay)
- Complimentary gym membership
- Flexible Work Environment
- Fully stocked pantry with catered lunch and breakfast on certain days
- Monthly massages
- Monthly celebrations for birthdays, work anniversaries, new joiners
- One additional paid "Be Me" leave day per year to celebrate being you!
- Opportunity to participate in our Employee Share Scheme
