The Sales and Onboarding Specialist will manage a multi-step sales process, engage customers, lead onboarding, and support product improvements using AI and automation.
About Affinda Group
Affinda Group is building the world’s leading AI transformation business. We are focused on transforming the value of any company with AI by leveraging our three core capabilities: automating complex business processes through our agentic AI platform, identifying and delivering high-impact AI solutions, and training teams to use AI properly.
The Affinda platform combines advanced language models, retrieval-augmented generation, and configurable workflows so organisations can extract data, orchestrate processes, and embed AI safely into their day-to-day operations.
We are growing revenue at 100% year on year, have 2,000+ customers globally and a team of ~100 people in 10 countries. We are well capitalised and are currently investing in multiple growth engines to accelerate our ambition of becoming an Australian AI company of global significance.
The Role
Reporting to our Head of Sales in Melbourne, you will connect with new users and prospects, communicate the value of our platform through customised discovery and demonstrations, and progress opportunities from trial to committed customers. You will then lead onboarding and initial workflow configuration, so customers achieve value quickly. Core success metrics include new logo acquisition, free-trial conversion rates, and time-to-first value.
What makes this role special:
Key responsibilities:
What you’ll bring
Location
Compensation & benefits
A$125-150k OTE, inclusive of A$100-120k per annum base salary (inclusive of super) + commission.
Final package is negotiable and will reflect experience and ongoing performance.
How to apply
Please submit your CV and a cover letter.
We're committed to fostering an inclusive workplace and welcome applications from all qualified individuals. We do not respond to unsolicited contact from recruitment agencies.
Affinda Group is building the world’s leading AI transformation business. We are focused on transforming the value of any company with AI by leveraging our three core capabilities: automating complex business processes through our agentic AI platform, identifying and delivering high-impact AI solutions, and training teams to use AI properly.
The Affinda platform combines advanced language models, retrieval-augmented generation, and configurable workflows so organisations can extract data, orchestrate processes, and embed AI safely into their day-to-day operations.
We are growing revenue at 100% year on year, have 2,000+ customers globally and a team of ~100 people in 10 countries. We are well capitalised and are currently investing in multiple growth engines to accelerate our ambition of becoming an Australian AI company of global significance.
The Role
Reporting to our Head of Sales in Melbourne, you will connect with new users and prospects, communicate the value of our platform through customised discovery and demonstrations, and progress opportunities from trial to committed customers. You will then lead onboarding and initial workflow configuration, so customers achieve value quickly. Core success metrics include new logo acquisition, free-trial conversion rates, and time-to-first value.
What makes this role special:
- Growing, high performing AI company: Join a rapidly growing AI company with a strong balance sheet and global footprint.
- Customer engagement: Get deep exposure to real customer problems, automation design, and product evolution.
- Transforming how B2B SaaS sales works: The team is actively redesigning buyer and seller journeys with AI-powered workflows and intelligent automation, which lead to valuable conversations.
- Influence and autonomy: Partner with leaders who will value your ideas and contribution.
Key responsibilities:
- Own and run a structured, multi-step sales process from first contact through to close, ensuring clear next steps, stakeholder alignment, and accurate forecasting.
- Understand customer document workflows in various operational environments and accelerate deployment by delivering technical guidance around platform implementation.
- Work with colleagues, AI and automation tooling to identify the highest-value prospects, plan engagement tactics, and close commercial next steps.
- Support the Product team to improve onboarding workflows using automation and AI and provide product feedback based on real customer use cases.
- Embrace AI day-to-day. Ability and willingness to adopt AI tools is important. You should be comfortable using AI tools in your work, and to leverage Affinda’s capability as a world-leading AI company.
What you’ll bring
- Approximately 5 years’ experience in B2B SaaS sales across junior AE, SDR with closing responsibilities, technical onboarding, or customer success. Start-up or scale-up experience is a plus.
- Hunting mindset: Proven ability to create opportunities, win new logos, and progress trials to paid.
- Technical know-how: Comfortable discussing software workflows and familiarity with technical terminology (APIs, CSV, JSON) is ideal.
- Customer engagement: Confident running discovery, demos, and unscripted live calls; able to diagnose issues and guide customers to first value.
- Process design: Able to recognise repeatable patterns and improve onboarding processes, including the use of AI.
- Daily use of AI tools, and strong documentation habits.
Location
- Must be based in Melbourne, Australia
- We value in-person collaboration in our centrally located, modern office that people genuinely enjoy working in
Compensation & benefits
A$125-150k OTE, inclusive of A$100-120k per annum base salary (inclusive of super) + commission.
Final package is negotiable and will reflect experience and ongoing performance.
How to apply
Please submit your CV and a cover letter.
We're committed to fostering an inclusive workplace and welcome applications from all qualified individuals. We do not respond to unsolicited contact from recruitment agencies.
Top Skills
Ai Tools
APIs
Automation Tooling
Csv
JSON
Affinda Melbourne, Victoria, AUS Office
Melbourne, Victoria, Australia
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