Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Creativity for All
Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!
We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you.
The Opportunity
As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running.
The CSME consists of technically savvy individuals who have extensive experience building, supporting web-based applications at the application layer. The result we desire is close collaboration with product engineering and SRE's to deliver an exceptional experience to AEM Cloud Service customers. CSME's are trusted advisors to customers, and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process, optimization of software configurations, training and best practice guidance.
What you’ll do
- The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues.
- A strong working knowledge of AEM and related technologies (such as Java) is essential.
- Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed in order to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.
What you need to succeed:
- Proficiency with programming languages (one or more - Java, Python, HTML/CSS/Javascript, etc.),
- Experience with load, functional & UAT testing protocols and tooling as well as good knowledge of CICD and pipeline technologies and DevOps philosophies.
- Candidates should obtain a Bachelors degree or equivalent experience.
- The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies.
- Natural ability to take initiative, and lead, join new projects and contribute to the team's success. Take ownership of critical components in alignment with our team's deliverable and vision and shape their future direction and architecture. Be an active participant in planning and executing on quarterly milestones and have impeccable follow through.
- Finally, CSME's are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
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