Administration Team Lead - Outpatient Services

Administration Team Lead  – Outpatient Services

Permanent full-time position

Work across two locations:

• Cabrini Specialist Centre, Elsternwick

• Cabrini Exercise & Wellness Centre, Malvern

Cabrini Benefits:

• Salary packaging up to $15,900 tax-free annually, plus $2,650 in meal and entertainment benefits

• Flexible work arrangements to support work-life balance

• Opportunities to grow your skills in a supportive and professional setting

• Excellent team culture with ongoing peer support and supervision

• Convenient locations close to public transport in vibrant Elsternwick and Malvern

About the role

We are seeking a motivated and experienced Administration Team Leader to join our dynamic Outpatient Services team. This full-time role is responsible for leading administrative operations across two key Cabrini outpatient sites.

You will play a vital role in ensuring the smooth delivery of services, supporting a collaborative team, and enhancing the patient experience.

About You

We're seeking a dynamic and experienced Administration Team Leader to drive excellence across Cabrini’s outpatient services. In this pivotal role, you’ll collaborate closely with admin staff, clinicians, and support services to ensure seamless day-to-day operations and outstanding patient care.

Key responsibilities:

• Lead and support the outpatient administration team across two locations, ensuring efficient and professional daily operations

• Build and maintain a positive team culture focused on collaboration, excellence, and continuous improvement

• Work closely with the Outpatient Manager to manage team performance, rostering, and task allocation

• Oversee billing processes including HiCAPS, Medicare, and private health fund claims

• Manage weekly banking and transaction reconciliation in line with financial and contract compliance requirements

• Coordinate core administrative functions, such as patient scheduling, informed financial consent, admissions/discharges, and certificate handling

• Provide front desk coverage as needed, ensuring a seamless patient and visitor experience

• Maintain and update clinical diaries and referral workflows through Cabrini Access Services

• Act as a liaison with internal support departments (e.g. Engineering, Domestic Services, IT) to ensure smooth site operations

• Uphold confidentiality and privacy in line with the Australian Privacy Principles and Cabrini’s policies

• Escalate complex issues to the Outpatient Manager when necessary

About you:

• Strong attention to detail with a passion for delivering high-quality customer service

• Proven leadership experience, including performance management, conflict resolution, and team development

• Flexible, collaborative, and able to work proactively in a fast-paced environment

• Effective under pressure with strong organisational and time management skills

• Proficient in Microsoft Office; experience with webPAS is highly regarded

• Previous experience in healthcare administration and/or training in medical terminology is highly desirable

If you’re an enthusiastic and experienced administrator ready to lead a dedicated team and make a real impact on patient care—we’d love to hear from you.

Apply today to be part of Cabrini’s supportive and growing outpatient services team.

Enquiries should be directed to: Susy Baenziger – Manager Outpatients 9508 5200

*Please note that interviews may be offered on application, we urge you to submit your application today

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.