St John of God Social Outreach as a Mission driven, for purpose organisation, our commitment to social justice is part of who we are. We exist to benefit the community, especially those most in need.
One of the ways we do this is by providing free or low-cost community mental health and homelessness services that empower individuals, families and communities across Australia and beyond to transform their lives
Our community mental health services can be accessed across New South Wales, Victoria and Western Australia, and include:
- low cost or no cost psychological support and counselling
- specialist perinatal mental health support for families including new parents
- depression and other support groups for mental health conditions
- drug and alcohol support services
Medicare Mental Health Centres
Our team provides a safe and welcoming spaces for locals to walk in and access free mental health support and services - no referral, Medicare card or appointment needed. Staffed by qualified mental health professionals and people with lived experience, the centres provide immediate support to adults in distress, including their families, friends and carers. We can also connect people with other support services, such as employment assistance, to support them in the future.
About the role
About the Role
As the first point of contact for clients, carers, families and stakeholders, you will play an integral role in creating a welcoming environment and supporting the smooth operation of the Centre. This position is responsible for a broad range of administrative duties including reception services, appointment scheduling, client record management, data entry, reporting, meeting coordination and general office administration.
This is a permanent full-time position (38 hours per week) based at our Midland Medicare Mental Health Centre.
The Centre operates as a 7-day service, with staff working a rotating roster across shifts of 8:30am to 4:36pm and 12:30pm to 8:36pm, including weekends and public holidays. Applicable shift, weekend and public holiday penalty rates apply.
Key responsibilities
- Provide administrative support to the Service Manager and team.
- Establish and manage effective and efficient office management systems.
- Prioritise and coordinate work to meet designated time frames.
- Manage the electronic client management system (CMS) for client records and administrative information.
- Assist caregivers with the collection of data for quality indicators, finance reports and service specific statistics.
- Support data extraction and analytics for benchmarking.
- Provide secretarial support to service meetings.
- Ensure typing and distribution of minutes, correspondence and memos are completed in an accurate and timely manner.
- Arrange venues, equipment and catering for all service events.
- Manage an effective filing system for client records and administrative information, including manual and electronic systems.
- Assist in the design and desktop production of presentations, fliers, reports and publications.
We are looking for someone with strong experience in reception and office administration, who can confidently manage client information, appointments and data with accuracy and attention to detail. You’ll be comfortable working with established systems and processes, with the agility to quickly learn and adapt to new technologies and procedures.
Successful applicants must hold a valid drivers license and national police clearance.
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
- Salary: $77,239 to $80,741 per annum, plus 12% superannuation
- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing
- work related expenses
- self-education and
- additional superannuation
· A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
- Access to gym membership, fitness and wellbeing benefits through Fitness Passport for you and your family.
· Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
· Employee support through our dedicated free Employee Assistance Program (EAP)
· Innovative Professional Development opportunities
All applicants are asked to submit a CV and covering letter (of no more than one (1) page) demonstrating how you meet the above position requirements.
For enquiries contact Shannon Wilson, Manager MMHC North on 0439 053 440.
Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today!
At St John of God Social Outreach, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
