Administration and Support Coordinator

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

We are seeking a fabulous new team member to join our Allied Health team as an Administration & Support Coordinator. Supporting our Speech Pathology, Podiatry and Dietetics services, you’ll play a key role in keeping operations running smoothly while delivering high-quality support to clinicians, clients, and aged care facilities.

You’ll be the go-to person behind the scenes, managing the flow of CDM referrals, supporting billing and compliance processes, and coordinating with a wide range of stakeholders. Acting as a key liaison with Residential Aged Care Facilities, you’ll help ensure seamless service delivery while identifying opportunities to improve efficiency and outcomes.

What you’ll be doing:

• Supporting the coordination and processing of CDM referrals, including managing queries and assisting with billing.
• Liaising with aged care facilities, clinicians, and internal stakeholders to coordinate care and services.
• Maintaining accurate client records and databases, ensuring Medicare billing compliance.
• Assisting with clinician rostering and scheduling activities.
• Preparing reports to support operational performance and decision-making.
• Providing systems support to clinicians and contributing to process improvements and ad-hoc projects.
• This is a fast-paced role ideal for someone who enjoys variety, takes ownership, and thrives in a collaborative environment.
• Driving initiatives to increase the utilisation of CDM referrals by our clients.

Let’s talk about you:

We’re looking for someone with experience in an administration-heavy or customer service environment, ideally within healthcare or a similar fast-paced setting. While we’ll provide full training, our best team members bring strong attention to detail, confidence working across systems, and the ability to juggle multiple priorities with ease.

Why Join HCA?

✨ People-First Culture – We care deeply about our people and live our values
🚀 Fast-Paced Learning – Broaden your skills across multiple teams and projects
💻 Hybrid Work Flexibility – Work from home and the office with great balance
🎉 Extra Leave Benefits – Including a day off for your birthday
 

So come and join us to deliver an outstanding candidate experience throughout the recruitment and onboarding process!

If you have any questions, please contact Dimitri on [email protected]

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.