Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
As a US-based Account Manager – Existing Customers, you will own and grow a portfolio of commercial and enterprise accounts. This role sits at the intersection of account management and technical advisory, requiring both strong customer ownership and the ability to engage in technical identity security conversations. You will drive renewals and expansion across Silverfort’s platform – including Privileged Access Security (PAS), Cloud NHI (Non-Human Identities), AI agent security, and related capabilities – partnering closely with Customer Success, Sales Engineering, and Channel teams to deliver measurable customer outcomes.
Responsibilities- Own the post-sale relationship for a defined, high-activity book of commercial and enterprise customers in the US, driving retention and expansion
- Build and execute account plans that align Silverfort’s roadmap (PAS, Cloud NHI, AI agent security, ISPM, etc.) with each customer’s identity security strategy while adapting to varying account maturity and size
- Build multi-threaded executive relationships across technical and business stakeholders, leading regular customer engagements (including QBRs) to align roadmap, value realization, and expansion strategy
- Drive strategic expansion across PAS, Cloud NHI, AI, and broader platform capabilities through targeted account planning, technical collaboration, and commercial ownership
- Partner closely with Customer Success and Sales Engineering to drive retention, adoption, and expansion across modules, including supporting technical discussions and identifying growth opportunities
- Escalate and coordinate resolution of blockers with Support, Product, and CS to protect renewals and expansion plans
- Provide structured field feedback on customer needs, technical challenges, competitive moves, and packaging/pricing for PAS, Cloud NHI, AI, and related modules
- Maintain accurate forecasting and pipeline hygiene while operating in a fast-paced, high-volume environment and leveraging standardized expansion playbooks and contributing field feedback to refine GTM strategy
- 5+ years of experience in Account Management, Customer Success, Sales Engineering, or a hybrid customer-facing role, preferably in identity security
- Experience owning renewals and multi-product expansion OR supporting revenue growth in a technical customer-facing capacity, including pricing and commercial negotiations
- Strong familiarity with at least one of the following domains (more than one is a plus): Identity & Access Management (IAM) / Identity Security, Privileged Access Management (PAM) / privileged account security, EDR/XDR, SIEM, or adjacent security tooling, Cloud identity / non-human identities / service accounts / machine identities
- Demonstrated success managing multiple accounts driving adoption, expansion, and retention across a diverse customer base, executing strategic account plans, and navigating complex, multi-threaded organizations
- Strong executive presence with the ability to lead C-level conversations and technical discussions, translating identity/security concepts into business value
- Comfortable working cross-functionally with Sales, CS, SE, Product, and Partners
- US-based (PST preferred), with ability to travel within the US to key customers and internal meetings as needed
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