Account Manager

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.

Build your career at Iress! 

We’re looking for a Relationship Manager (Trading & Market Data) to join our Global Trading and Market Data (GTMD) Commercial Buyside team.

This is a high-impact, client-facing role responsible for driving retention, revenue growth and long-term strategic partnerships with our Buyside clients.

Some of the amazing things you’ll be involved in

• Building and maintaining strong, long-term relationships with a portfolio of Buyside clients

• Acting as the primary point of contact, ensuring a seamless and high-quality client experience

• Developing structured relationship management plans with proactive, regular engagement

• Identifying revenue growth opportunities through increased usage, cross-sell and upsell of Iress solutions

• Achieving monthly, quarterly and annual KPIs across retention and revenue uplift

• Leading commercial negotiations and managing ongoing revenue forecasting

• Partnering with clients to support implementation and adoption of new products, features and upgrades

• Educating clients on roadmap enhancements and new functionality to maximise value

• Managing upgrade processes and ensuring smooth transitions

• Acting as an escalation point for client support matters where required

• Maintaining accurate CRM records and a live opportunity pipeline at all times

• Collaborating closely with Product, Professional Services, Support, Marketing and Finance teams to deliver cohesive outcomes

What you will bring

• Experience within the Financial Markets industry, ideally with exposure to Buyside environments

• Proven background in Account Management or Relationship Management roles

• Strong commercial acumen and the ability to drive revenue growth

• Deep understanding of Buyside market practices, operating models and technology requirements

• Excellent communication and stakeholder management skills across multiple levels

• Strong negotiation and influencing capability

• Analytical thinking to evaluate client environments, competitor landscapes and growth opportunities

• Ability to manage competing priorities and deliver against targets

• A collaborative mindset with the ability to work effectively across cross-functional teams

• A customer-focused approach with strong problem-solving skills

Why work with us?

• 8 additional paid days per year to extend your weekends

• Hybrid working

• Generous cash bonus for every successful referral

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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