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Eightcap is a dynamic online trading provider focused on delivering great trading tools and professional trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we blend the agility of a fintech innovator with the trust and stability of a regulated financial institution. Our mission is to empower clients to succeed in the markets through seamless, secure, and intuitive trading experiences. With a fast-paced, collaborative, and innovative culture, Eightcap continues to evolve as a leader in the online trading space.
The company is headquartered in Melbourne, Australia, with support offices in the UK, Cyprus, Bulgaria, Seychelles and the Bahamas.
Recently recognised as Broker of the Year 2024 and Best Partner and Affiliate Program 2025 at the Global Forex Awards, we pride ourselves on innovation, outstanding customer service, and unwavering integrity in everything we do.
We are seeking dynamic Account Managers to support Eightcap’s growth by supporting both business development and relationship management, contributing to the growth and retention within the region.
The ideal candidates will have experience in a brokerage or fintech setting, with an ability to deliver results in a fast-paced, high-performance environment. Through strategic client acquisition and relationship management, the role plays a key part in company’s growth and long-term success.
Key Responsibilities:- Understand the derivatives financial market, Eightcap’s offerings and competitor’s offerings to sell FX services to prospective clients
- Apply knowledge in Forex trading to analyse the processing methods and foreign exchange trade lifecycle of clients
- Analyse the position of foreign exchange trading in the investment process of clients and prospects to determine suitability for Eightcap services
- Maintain thorough and up-to-date knowledge of foreign exchange products and services by initiating frequent contact with other financial or competitor institutions, partners, and stay informed about industry laws and regulations.
- Manage the complete sales cycle process from initiation through compliance to the onboarded trading client.
- Establish rapport and trust with clients by effectively presenting technical derivative trading solutions to clients
- Actively seek out new sources of leads and client referrals.
- Provide ongoing assistance and support to clients (in a timely and professional manner), including technical support and operational support in relation to trading account and trading platform matters.
- Communicate with existing and prospective clients on Eightcap’s product offerings and services and resolving any issues to ensure client satisfaction is achieved and maintained.
- Monitor and achieve agreed KPIs.
- Assist with and coordinate with other teams to create and implement new forex sales procedures and processes.
- Work closely with compliance to ensure best practices and industry and company standards for AML/KYC are me
Requirements
- Bachelor's degree in finance, business, economics, or a related field; or at least 1 year of experience in a financial services or sales role.
- Passion for financial markets with a foundational understanding of CFDs and margin trading.
- Strong communication skills in English, both written and verbal.
- Proven ability to work in a high-pressure, target-driven environment.
- Strong attention to detail and organisational skills.
- Team-oriented with the ability to work effectively across multicultural teams.
- Proficiency in MS Office and CRM software; confident in handling data and client records
- Strong sales acumen - be a problem solver and go-getter “hunter” to deliver new business by increasing sales in trading technology.
- Understanding of compliance and onboarding processes
- Able to build and maintain long-term client relationships
Benefits
- Ongoing investment in your career development
- Wellness and lifestyle perks like monthly corporate massages
- Parental leave
- Staff referral bonus program
- Employee-purchased leave
- Annual flu vaccinations
- Complimentary fruit
- Multicultural environment
- A dynamic and collaborative team culture
- Great CBD location with easy access to public transport
- Regular social activities
Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.
We respectfully ask that no recruiters contact anyone at Eightcap regarding this role
Eightcap Melbourne, Victoria, AUS Office
525 Collins St, The Rialto, Level 37, Melbourne, Victoria, Australia, 3000
