QSIC is redefining what in-store retail media sounds like. We combine Audio and AI to help the world's leading retailers and brands unlock the full commercial value of the store environment. Our technology powers dynamic, data-driven audio experiences at scale — turning background music into a measurable media channel.
We're a team of curious, driven people who move fast, support each other, and take pride in building something genuinely new. If you want to be part of a company where your work directly shapes outcomes for major retail brands, this is the place.
The OpportunityThis is an opportunity to join QSIC's growing Client Success team, owning campaign implementation and reporting for our retail partners. As an Account Manager, you'll own the operational execution of the partnership — implementing campaigns, monitoring performance, and delivering reporting — while senior leadership owns the overall client relationship.
You'll work closely with experienced colleagues across Sales, Product, and Operations, building the skills and commercial instincts that set great client success professionals apart. This role is ideal for someone who is data-fluent, client-obsessed, and eager to grow their career in one of the most exciting channels in retail.
What You'll Do- Implement and manage advertising campaigns for retailer clients, from setup through delivery
- Monitor account health and KPIs, proactively identifying and resolving issues before they affect the partnership
- Prepare and deliver clear, insight-driven reporting on campaign and partnership performance
- Support senior leadership in keeping the client happy and the partnership prospering
- Collaborate cross-functionally with Sales, Product, and Support teams to ensure smooth delivery
- Support the retailer partner's day-to-day operational needs with a structured, professional experience
Experience & Qualifications
- 1-2 years of experience in account management, customer success, sales support, or a client-facing role
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar) and Monday.com or similar work-management tools
- An analytical mind with strict attention to detail.
- Proficiency in Excel or Google Sheets — comfortable building reports, working with pivot tables, and analysing data sets
- Familiarity with retail, e-commerce, or digital media environments is a strong advantage
- Exposure to retail media platforms (e.g. Criteo, CitrusAd, Pacvue, Amazon Ads) is a plus
- Builds authentic, trust-based client relationships with a consultative, client-first mindset
- Proactive communicator who flags issues early and comes with solutions, not just problems
- Comfortable with data — able to translate reporting into clear, actionable insights
- Highly organized with strong attention to detail
- Thrives in a fully remote, collaborative team environment
- Fully remote work — work from anywhere, with flexible arrangements that respect your life
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan
- A collaborative, team-oriented culture where your ideas are heard and your growth is invested in
- Direct exposure to one of the fastest-growing channels in retail — in-store media
- A team that wins together, supports each other, and genuinely enjoys the work
Ready to shape the future of retail media?
We'd love to hear from you. Apply with your resume and a short note on why QSIC and this role excite you.
QSIC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qsic Melbourne, Victoria, AUS Office
Melbourne, Australia
