Manage a portfolio of real estate clients as lead contact; drive renewals and contract negotiations; train customers on digital marketing products; meet sales and activity KPIs; collect market feedback for Product team.
About Renowned
We are the integrated platform that enables real estate professionals to systematically build and broadcast authentic local expertise across key channels to connect with local property buyers and sellers.
- Our Journey: Launched in 2014 as RateMyAgent (ASX:RMY), a trusted review platform in AU, NZ, and the US. Following the strategic acquisition of Curated Social (Dec 2024), we evolved into Renowned—the complete, professional-facing platform for Local Expert Marketing
- The Ecosystem: RateMyAgent builds the reputation. Renowned mobilises it, automatically turning reviews, listings and data into powerful, always-on marketing content
- The Team: A collaborative, globally distributed team of over eighty members spanning Australia, the US, New Zealand, and The Philippines
- Our Values: One Team One Dream, Dare to Care, Think Deeply/Move Quickly, and We Speak Up
- Our Mission: To help great real estate professionals win more property listings and become renowned local experts in the markets they serve
About the Role
Reporting to our ANZ Retention Manager this is a hybrid role supporting a key portfolio of clients, you will:
- Be the lead point of contact for your portfolio real estate agents
- Proactively contact customers who are current Renowned clients nearing the end of their contract and help them see the value in retaining their Renowned subscription - negotiating to renew or extend their contracts
- Educate your customers on how to get the most out of our online digital and marketing products and train them on how to boost their online presence
- Meet and exceed monthly sales targets and weekly activity KPIs
- Relay market trends to your customer and take on customer feedback to pass onto the Product team
About You
- Experience in an Account Management role in digital media, SaaS or Real Estate
- Excellent verbal and written communication skills to clearly convey information to clients via phone, email and Zoom meetings
- Experience with Hubspot or other CRM highly preferred
- Highly organised
- Fun and dynamic personalities suit this awesome team!
Why Join Us?
- Be part of a company entering its next major phase of growth—a genuinely global expansion
- Competitive salary and benefits
- A culture defined by high performance, innovation and fun
- Hybrid working
- On top of your usual leave entitlements, we offer 2 wellness days a year + 1 day birthday leave
- Hackathons: We are proud of our hackathon culture and host hackathons every year where the whole company gets involved!
- Learning and Development: Whether it's a short course, conference, or even a book that will help you with your learning and development, we have a healthy training budget in place for staff so you can continually learn and grow
Sound good? Apply now!
RateMyAgent Melbourne, Victoria, AUS Office
Melbourne, Australia
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