Account Manager

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About this role
As an Account Manager in the NTT DOCOMO account team, you will drive the growth and profitability of Ericsson's RAN and related portfolios with one of Japan's most strategic customers. You will own key customer relationships, lead opportunities end-to-end, and orchestrate a virtual cross-functional team to deliver high-quality solutions and customer satisfaction.
This role is ideal for a sales professional who enjoys combining deep understanding of mobile networks with strategic account planning, commercial excellence, and the use of advanced technologies such as AI to work smarter and more efficiently.
What you will do

• Develop and execute a multi-year account strategy and sales plan for NTT DOCOMO, focusing on RAN/Access and adjacent solutions.
• Build trusted relationships with key customer stakeholders across technology, procurement, and business organizations.
• Identify, qualify, and drive new business opportunities, from early engagement through proposal, negotiation, and closure.
• Lead cross-functional virtual teams (Solutions, Networks, CSS, Delivery, Finance, Legal, etc.) to create competitive, value-driven proposals.
• Manage the commercial process: pricing, tenders, contracts, risk and margin analysis, and internal approvals.
• Continuously analyze customer needs, market trends, and competitor activities to position Ericsson as a preferred partner.
• Use digital tools and AI-driven insights to prioritize activities, improve forecasting accuracy, and simplify ways of working.
• Secure accurate pipeline management and forecasting in Ericsson's sales systems, ensuring transparency and governance compliance.
• Contribute to internal and customer workshops, executive reviews, and governance forums, presenting clear insights and recommendations.
• Support knowledge sharing and collaboration within the NTT Group Access team and across MNEA.

You will bring
Essential qualifications and experience

• Bachelor's degree.
• Minimum 5 years of sales experience in the telecom industry, preferably with mobile network (RAN/Access) solutions or related domains.
• Proven track record in managing key accounts or large opportunities with Japanese telecom operators.
• Strong understanding of mobile network technologies and business models; ability to translate technical capabilities into customer value.
• Demonstrated experience in commercial negotiations, contract management, and complex tender processes.
• Fluency in Japanese (reading, writing, and oral communication).
• Business-level English, enabling effective communication with overseas stakeholders (written and spoken).

Preferred competencies

• Experience working in a multinational environment and leading virtual, cross-functional teams.
• Comfortable adopting new digital tools and AI to improve productivity and decision-making.
• Strong analytical and problem-solving skills; ability to challenge legacy ways of working and propose more efficient approaches.
• Excellent communication, presentation, and stakeholder-management skills, including senior-level (CXO) interactions.
• Resilience and a proactive, ownership-driven mindset in a fast-changing customer and technology environment.

What success looks like

• Achievement of order intake, sales, and profitability targets for the NTT DOCOMO RAN/Access business.
• High customer satisfaction and perception of Ericsson as a trusted, innovative long-term partner.
• Visible contribution to simplifying processes, improving bid quality, and shortening lead times by leveraging new tools and more efficient ways of working.

Career path and development
In this role you will gain exposure to strategic discussions and negotiations with NTT DOCOMO and cross-functional global teams. Based on performance, you can develop towards senior account management, sales leadership roles, or broader commercial/strategic positions within MNEA or other Ericsson market areas, including opportunities to work closely with overseas teams.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Japan (JP) || Yokohama
Req ID: 787079