The Account Manager will retain and expand revenue from existing customers, build relationships, drive product adoption, and execute sales motions within a portfolio.
About Logixboard:
Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.
About You:
Logixboard is looking for an Account Manager to help take our company’s growth to the next level as the leading digital SaaS platform in the freight forwarding space. As an Account Manager, you will be responsible for retaining and expanding revenue with our existing customer base through renewal and upsell motions. You will also play an integral part in defining and building our account management team for our fast-growing start-up.
You will:
- Own and manage contract renewals, upsells, and expansion opportunities within your customer portfolio.
- Build strong relationships with key stakeholders while executing a structured communication and engagement strategy.
- Drive customer value and product adoption by delivering strategic guidance, identifying risks, and surfacing growth opportunities.
- Become a product expert and advise customers on how to leverage the platform to achieve their business goals.
- Partner with the Customer Enablement team to enhance product knowledge, encourage adoption, and improve retention.
- Execute a complete sales motion - from prospecting through closing - within your existing book of business.
- Maintain an accurate and up-to-date pipeline in Salesforce for all renewal and growth activities.
- Lead executive business reviews to align on strategic goals, demonstrate value, and refine success plans.
- Conduct regular meetings with clients for product demos, strategic discussions, and engagement touchpoints.
- Travel periodically (1-2 times per quarter) to meet customers in person, deepen relationships, and support successful platform adoption.
We are looking for:
- 5+ years of experience in Account Management or Sales within a Freight Forwarder or Logistics Service Provider (LSP); SaaS experience is a strong plus.
- Proven success managing a portfolio of 50+ customers, including prioritization and tiering strategies.
- Experience managing customer relationships and closing deals in a remote environment.
- Familiarity with SMB, Mid-Market, and MM+ customer segments.
- Confidence communicating with VP and Director-level stakeholders, especially in revenue-related conversations.
- Skilled in delivering engaging, web-based product demonstrations to global audiences.
- Ability to interpret and use data to drive customer outcomes and internal decision-making.
- Excellent written and verbal communication skills.
- A strong sense of curiosity and commitment to ongoing learning and growth.
- Highly coachable and receptive to constructive feedback.
- Previous experience in a startup environment is a plus.
- Proficiency with CRM tools, especially Salesforce.
Benefits:
- Benefits are provided in compliance with National Statutory Requirements of Australia
- Employees have flexible time-off
- We are a fast-growing startup where your position will have a direct impact on the business
- Generous parental leave
At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact [email protected].
Top Skills
CRM
Salesforce
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The role involves building and shipping features for Bitbucket Pipelines, mentoring teammates, and ensuring high-performing backend services with a focus on scalability and performance.
Top Skills:
AWSAzureCassandraDockerDynamoDBGaeGoJavaKotlinKubernetesLinuxOraclePostgresPythonScala
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Develop backend applications and features for Bitbucket Pipelines, mentor teammates, and participate in Agile processes. Requires expertise in Kubernetes and modern programming languages.
Top Skills:
AWSAzureCassandraDockerDynamoDBGaeGoJavaKotlinKubernetesLinuxOraclePostgresPythonScala
Cloud • Security • Software • Cybersecurity • Automation
As a Senior Security Engineer, you'll lead application security efforts, conduct reviews, propose practices, improve supply security workflows, and advance team processes.
Top Skills:
BrakemanBurpsuiteGitGoRuby On Rails
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
