Join Our Sales Evolution at Team Global Express!
At Team Global Express (TGE), we're reshaping the way Australia delivers. As part of our transformative growth journey, we're looking for a proactive, customer-focused Inside Sales Account Manager to join our high-performing sales team. If you're driven by building strong client relationships, uncovering new opportunities, and delivering outstanding service — this could be your next move.
What You’ll Be Doing:
As an Inside Sales Account Manager, you’ll manage a state-based customer portfolio primarily through phone, Teams, and occasional face-to-face meetings. Your role supports our broader SME customer base, focused on relationship management, retention, and new business development.
🔹 Account Management Responsibilities:
- Manage and grow a designated customer portfolio
- Build strong, long-term relationships through regular contact and call cycles
- Drive customer engagement, retention, and satisfaction
- Implement General Rate Increases (GRI) and manage rate-related discussions
- Handle freight compliance, contract negotiation, and customer off-boarding if required
- Address queries and escalations, including quotes, vendor forms, and stop trades
- Deliver insightful business reviews and manage customer reporting
🔹 New Business Development:
- Conduct cold calling and lead generation campaigns
- Onboard new customers and manage operational handover, including Dangerous Goods
- Generate and share tailored rate offers through DocuSign
- Guide new customers on our shipping platform ‘MyTeamGE’
- Support ‘unmanaged’ customers within Tasmania where needed
🔹 CRM & Sales Process Excellence:
- Maintain accurate records and activity tracking in Salesforce
- Ensure call cycle frequencies and contact details are up to date
- Monitor and influence share of wallet performance
- Support sales campaigns and participate in trade shows or interstate travel as required
What We’re Looking For:
- Previous experience in inside sales, customer account management, or business development
- Comfortable managing phone-based and digital client relationships
- Excellent communication, negotiation, and problem-solving skills
- Proficient in using Salesforce or similar CRM platforms
- Highly organised, driven, and passionate about customer success
- Ability to analyse trends and offer tailored solutions to customer needs
- A team player who thrives in a collaborative, results-driven environment
- Valid Driver’s Licence
- A degree in Business, Sales, Marketing or Logistics (desirable)
What Success Looks Like:
- Achieving revenue and new business targets
- Maintaining customer engagement via regular call cycle contact
- Logging all activity and customer insights in Salesforce
- 100% GRI compliance and retention performance
- Delivering positive, proactive customer outcomes across your portfolio
Why Join Team Global Express?
- A national business undergoing exciting transformation
- Supportive, people-first culture where your contribution matters
- A structured Inside Sales model focused on SME growth
- Career development and professional growth opportunities
- Tools, systems, and support to enable your success
Be Part of the Movement
Team Global Express is more than just freight — we’re delivering change. If you’re ready to be part of a team that values customer relationships, performance, and progress, apply today and let’s move forward together.
Apply now and build your future with Team Global Express!
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Top Skills
Team Global Express Melbourne, Victoria, AUS Office
11 Steele Way, , Melbourne, Victoria , Australia, 3045
