The Account Manager will manage a portfolio of disability service providers, drive growth through strategic relationships, and ensure seamless service delivery.
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
Mable is on a mission to enable people to live their kind of independence. As part of our continued growth, we’re looking for an Account Manager – Disability to support and grow a portfolio of valued provider partners, plan managers, and support coordinators using Mable’s Business Solutions offering. Reporting to the Relationship Manager – Disability, this role is focused on onboarding new partners, building strong and lasting relationships, and driving performance outcomes across the disability services ecosystem.
This is a growth-led account management role. The Account Manager will lead strategic conversations with provider contacts, understand service delivery goals, and ensure their associated support coordinators are fully supported by the Coordinator & Organisation Specialist (COS) team. You will serve as the bridge between frontline coordinators and senior provider decision-makers, surfacing insights and identifying opportunities to strengthen partnerships.
We’re building a high-trust, growth-led B2B team with a clear strategy and leadership buy-in. You’ll have room to shape your portfolio and partner deeply with engaged organisations.
Key Responsibilities
- Manage a portfolio of disability service providers and support coordinators, owning the end-to-end relationship and driving ongoing performance and growth
- Conduct regular check-ins and strategic reviews to assess performance, understand evolving needs, and align on shared goals
- Monitor portfolio health using key metrics such as client growth, conversion rates, and referral activity
- Identify and act on strategic growth opportunities, as well as escalate risks or operational blockers as needed
- Collaborate with the COS team to ensure seamless service delivery and effective resolution of any partner issues
- Stay across sector trends, funding structures (NDIS), and provider operating models to tailor your approach
- Develop deep insight into partner goals and service models to identify long-term value and expansion opportunities
- Share feedback and market insights with internal teams including Marketing, Product, and Data to inform the evolution of Mable’s offerings
- Support strategic initiatives and projects led by the Relationship Manager and broader B2B team
- Represent Mable with professionalism in partner meetings and industry engagements
What You'll Bring
- Experience in account management, B2B customer success, or a client-facing partnership role
- Ability to manage multiple accounts with strong attention to detail and prioritisation skills
- Comfortable interpreting data and metrics to assess partner performance and drive targeted actions
- Experience working cross-functionally with internal teams to support partner success
- Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels
- Highly organised, self-directed, and adaptable to changing priorities
- A collaborative mindset and problem-solving approach
- Understanding of the disability sector or familiarity with tech-enabled services is highly valued, though not required
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
Mable Melbourne, Victoria, AUS Office
Melbourne, VIC, Australia
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What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
