Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
The Opportunity:
PureSpectrum is looking for an Account Manager to join and support our growing portfolio of customers. As an Account Manager you will be a key point of contact for existing clients and help define the PureSpectrum experience for our user base. In this role, you will be responsible for working closely with our Account Directors managing a defined set of customers with a revenue quota focused on growth and retention. The job requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment.
Location:
Sydney, Australia. This is a hybrid position; candidates must be able to commute to the Sydney office 3 days a week.
Your Responsibilities:
- Work closely with Account Directors to help build effective, professional working relationships with our clients.
- Find creative solutions to solve customer needs as they arise.
- Proactively support existing account relationships to provide best in industry client experience.
- Partner with Client Development Leads to onboard new clients and implement ongoing platform refresher training to existing and new contacts.
- Report and be proactive to act on key performance metrics.
- Combine critical thinking and analysis with software resources to efficiently execute responsibilities.
- Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives.
Experience:
- Candidates must have 2+ years of account management / project management experience specifically at a Market Research Agency or Supplier
- Bachelor's degree in related field or equivalent education/professional experience required
- Excellent and effective verbal and written communication skills
- Strong follow-through skills
- Well-developed time management and multi-tasking skills
- Solid judgment and decision-making abilities
- Knowledge of project management tools and concepts
- Strong analytical aptitude, results oriented mindset with great attention to detail
- Proficiency with key sales and MR project management industry tools (i.e, Pipedrive, Salesforce, NetSuite, PowerBi, ChurnZero, Confirmit, Decipher plus MS office suite etc.)
PureSpectrum Benefits:
- We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.
- We offer a highly competitive compensation and benefits package including medical and unlimited PTO
- Team events and celebrations.
- Employees enjoy casual dress and fun within a professional team environment.
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.
