Account Manager ANZ

Account Manager ANZ

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Global Travel is a multi-market, multi-channel and multi-currency business operating in airports, cruise & ferries, military bases, border shops, airlines, free trade zones, and distributors. Global Travel has a global remit, operating as a market within the distinct channel of Travel Retail (TR) and is structurally organised to ensure our key customer facing roles are near our key customers.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

GT business operates within a very dynamic environment with complex market conditions, customers & consumers. The Account Manager role specifically has a huge responsibility in delivering our growth plan through excellent management of our Travel Retail customers & world class execution of the commercial Joint Business Plans.

Delivering performance with customers and through Brand Ambassadors is a key part of this role. Engaging & managing stakeholder relationships will be a driver to success. P&L delivery and Market share growth is the most important metric of success, and the candidate must have experience & capability to recognize the levers to deliver growth.

• Manage & deliver the P&L and leads S&OP & AOP cycle.

• Excellent forecasting skills, across all metrics: depletions, shipments, Trade Spend & A&P

• Regular audits & reviews of distributor customer performance vs. the agreed commercial scorecard. Holding the customers to account & agreeing action plans to close the gaps

• Entrepreneurial & creative mind-set, which delivers interventions to over-achieve all KPIs whilst closing any risks to plan. Expert at commercial scenario planning to deliver opportunities at pace

• Agrees Joint Business Plans/Diageo 365 essentials which deliver long term, sustainable value for all stakeholders

• Lead cross-functional teamwork with finance, customer marketing etc. to develop outstanding JBPs

• Build trade plans that delight our local consumers at the POP and develop outstanding on/off-trade experiences for our consumers whilst still delivering category growth and growing Diageo share

• Ensure airport level world class Every Day Great Execution, timely, every time & communication, design etc. is as per Diageo Global Brand Standards

• Ensure complete compliance & governance for all projects is in place & relevant SOAs/Policies adhered to without question

• Building exceptional relationships, and maintaining these despite difficult commercial negotiations will be critical to success in this role

• 5-7 years’ Client Management/ Key Account Management experience including complex and difficult negotiations

• Extremely agile in being able to move from Strategy Planning to Implementation – candidate must have a proven ability in developing and implementing strategy, solving complex problems and effective decision making, whilst then also being passionate about execution and being able to drive projects through to completion.

• Needs to be proactive, driven and resilient – a self-motivator who thrives in ambiguity and can overcome obstacles / find solutions.

• Ruthless attention to detail – for commercial planning and in delivering on execution.

• Able to inspire a multifunctional sales team and bring the team on a journey to success

• Excellent understanding of P&L management

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.