Job Description
Join our dynamic US-based in-house 401(k) Admin team as an 401(k) Operations Specialist. This role is perfect for individuals looking to grow their career in Retirement Plan Administration. You will support the administration of our 401(k) plans and contribute to delivering exceptional service to our participants.
As a 401(k) Operations Specialist within our Retirement Plans Administration team, you will be instrumental in providing top-notch service and support to our plan participants. Your role will involve working closely with a dynamic team to manage data, verify benefits eligibility, supervise payroll procedures, and address participant inquiries. Your contributions will be crucial in upholding the integrity and efficiency of our 401(k) operations, thereby directly influencing the financial well-being of our participants.
Job responsibilities
- Assist in executing retirement administration processes and controls, ensuring a positive customer experience and adherence to service level agreements.
- Support activities such as data management, benefits eligibility validation, payroll management, vendor oversight, and year-end processes.
- Collaborate with team members on projects and provide support as needed to ensure smooth operations.
- Help develop and maintain procedures and training documentation.
- Contribute to the accuracy, quality, and timeliness of work while adhering to plan requirements, regulations, and control standards.
- Assist in the preparation and distribution of participant communications.
- Support the Operations team in responding to internal and external audits of retirement plans.
- Participate in projects, change implementations, and the annual book of work, contributing to the overall success of the Retirement Operations team.
- Research and Respond to participant inquiries.
Required qualifications, capabilities, and skills
- 1+ years of experience in 401(k) plan administration or a related field.
- Strong attention to detail and a process-oriented mindset.
- Good judgment and analytical skills to assess situations and determine appropriate actions.
- Eagerness to learn and improve processes, with a focus on documentation and communication.
- Strong organizational skills, with the ability to manage work effectively during peak periods.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office products, especially Excel, and familiarity with systems used in a Retirement Operations setting.
- Ability to work well both independently and as part of a team.
Preferred qualifications, capabilities and skills
- Experience with 401(k) administration is a plus but not required.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
