Jobs at Stord

Lead and develop a Customer Support team to deliver timely, accurate case resolution. Own KPIs (TTFR, TTR, CSAT), analyze data from CRM/WMS/OMS, build dashboards, and drive process and system improvements. Manage escalations, update SOPs, and collaborate cross-functionally with Operations, Transportation, Finance, and Tech to improve client experience and operational efficiency.

The Continuous Improvement Engineer II will lead initiatives to optimize fulfillment operations, implement Lean and Six Sigma methodologies, and design warehouse layouts using engineering tools. Responsibilities include analyzing inventory and material flow, supporting new site launches, and collaborating with cross-functional teams for operational efficiency.

The Industrial Engineer will build and maintain capacity models for Stord's network, analyze storage utilization, partner cross-functionally, and drive continuous improvement in operations.

The HR Business Partner serves as a strategic advisor in aligning HR strategies with business goals, handling employee relations, talent management, and ensuring policy compliance while supporting over 500 employees across multiple locations.

The Operations Manager at Stord oversees the fulfillment center's operations, leading teams, maintaining inventory accuracy, and ensuring operational success during client launches, while achieving KPIs and managing budgets.

The Operations Manager oversees the fulfillment center's day-to-day operations, leads a team, manages inventory accuracy, and ensures operational success. This role involves collaboration with cross-functional teams, setting KPIs, budgeting, and training staff.