Lead discovery, design, and delivery of Agentic AI POCs on the ServiceNow platform in 3-4 week sprints. Scope and build working AI agents, integrate enterprise data sources, run consultative workshops, support sales technical positioning, orchestrate engineers, and create reusable assets like prompt libraries, agent templates, and integration blueprints for handoff.

Lead post-sales adoption and success for strategic enterprise accounts. Act as trusted advisor to C-levels, drive business transformation, ensure renewals, mitigate risks, align KPIs, and build scalable, repeatable customer success processes across cross-functional teams.