Jobs at NICE

The AI Solution Strategist role involves collaborating with product managers and engineers to develop conversational AI agents, driving customer success and supporting AI initiatives. The position requires strategic thinking, project management, and skills in aligning technical and business teams, while focusing on agent design and performance analytics.

Design and maintain scalable data pipelines and real-time streaming systems on AWS, enable ML/LLM-powered customer features, integrate Amazon Bedrock and models into agentic workflows, automate ML lifecycle steps, collaborate with ML, data science, and product teams to ship production-grade solutions.

The AI Forward Deployed Engineer designs, builds, and deploys AI-driven customer engagement solutions, working closely with customers and stakeholders to create intelligent automation systems for various industries.

The Customer Success Manager ensures customer satisfaction and outcomes by leveraging enterprise software, engaging with executives, tracking success metrics, and implementing retention strategies.