Huntress Offices

Triage, investigate, respond to, and remediate security alerts and hands-on intrusions. Analyze EDR and SIEM telemetry, logs, forensic artifacts, malware, and activity in Microsoft 365 and Google Workspace. Identify root causes, extract indicators of compromise, tune detections, and provide actionable remediation. Support customer escalations and collaborate with Product and Engineering to improve MDR workflows, while contributing to incident response, threat hunting, and detection engineering.

Generate and qualify inbound and outbound leads in the Australian market, engage managed service providers through calls and email, communicate Huntress’s value proposition, and book qualified meetings for Account Executives. Maintain accurate CRM records, conduct 50+ daily calls, collaborate with sales management on targeting and messaging, and contribute to process improvements, training, and technology use.

Provide first-line, customer-facing technical support for Huntress products; troubleshoot Windows and macOS issues, escalate incidents, follow up to resolution, update documentation, and continually learn product and environment specifics to maintain high CSAT.