GBG Plc
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Big Data • Information Technology • Other • Security
Leads APAC customer support and service management across L1, L2, and service operations. Owns KPIs, SLAs, escalations, incident and problem management, customer relationships, team development, workforce planning, supplier performance, and continuous improvement. Partners with commercial, technology, product, and global operations leaders to improve customer experience, operational resilience, productivity, and scalability through process standardization, automation, and AI.
