Jobs at Ferocia

Lead product development for tools that detect, respond to, and report financial crime across brands. Define requirements, prioritise features, track delivery and ROI, ensure compliance, coordinate dependencies, gather feedback, prepare staff and customers, and present outcomes to senior leadership while working closely with engineers and designers.

Apply causal inference and behavioural science to customer intelligence: build, evaluate, automate, and deploy models and segmentation pipelines. Translate model outputs into business recommendations, partner with CX and analytics, and grow engineering skills within a small Data & AI team (hybrid Melbourne).

Lead end-to-end product design for savings and home loan experiences. Conduct user research, craft interaction and visual design, build prototypes, collaborate with product, engineering and marketing, and ship high-quality features while shaping roadmap and strategy.

Lead end-to-end product design for Business & Agri banking across app and web: discover opportunities, solve complex problems, design connected experiences, influence product direction, and collaborate with Product and Engineering to deliver high-quality customer outcomes.

Ferocia is inviting applications for unspecified roles to support their mission in financial inclusion, offering a flexible work culture and employee benefits.

Provide customer support for scam and account-security cases via chat and phone; verify identities and KYC documents; apply and improve fraud risk processes; investigate fraud (mules, scammers); collaborate with stakeholders and maintain confidentiality while prioritising high-volume risk tasks.