Jobs at Ferocia

Design end-to-end product experiences for a consumer fintech app: discover opportunities, prototype at varying fidelity, solve financial UX problems, collaborate with product, engineering, brand and marketing, present concepts to leadership, and help ship high-quality features.

Provide phone-based customer support for Up users, resolve account and banking queries, collaborate with Account Verification and in-app chat teams, use in-house support software, drive process improvements, and contribute feedback to evolve the support experience.

Apply causal inference and behavioural science to customer intelligence: build, evaluate, automate, and deploy models and segmentation pipelines. Translate model outputs into business recommendations, partner with CX and analytics, and grow engineering skills within a small Data & AI team (hybrid Melbourne).

Ferocia is inviting applications for unspecified roles to support their mission in financial inclusion, offering a flexible work culture and employee benefits.