Jobs at CrowdStrike

Support alliance managers, solution providers, and managed service partners across Australia by delivering cybersecurity enablement, technical training, demonstrations, proof-of-concept guidance, accreditation support, and opportunity assistance. Build trusted partner relationships, promote CrowdStrike’s cloud-native security platform, improve partner technical independence, support joint sales initiatives, and identify professional services opportunities. The role requires security architecture knowledge, strong communication, consulting or sales engineering capability, AI technology experience, and travel to partner locations.

Manage CrowdStrike’s Professional Services subcontractor ecosystem, including partner evaluation, onboarding, enablement, contracts, delivery standards, performance metrics, service offerings, documentation, and staffing support. The role oversees partner operations, capacity, financial performance, customer satisfaction, and services catalog management while collaborating cross-functionally and applying AI tools to improve workflows and outcomes.

Leads reactive and proactive incident response engagements across the Asia Pacific and Japan region. Performs advanced host and network forensics across Windows, macOS, and Linux; advises customers during security incidents; develops remediation plans; produces reports and presentations; communicates with technical and executive audiences; mentors junior consultants; and contributes cybersecurity thought leadership through public content and speaking.

Detect, contain, and remediate security incidents across Windows, Mac, and Linux; perform basic malware analysis and forensic/network log analysis; develop detection and remediation processes; produce written/verbal reports for customers; lead internal programs and present industry thought leadership.

Supports major enterprise and telecommunications sales by delivering technical presentations, product demonstrations, installations, customizations, evaluation test plans, and Proof of Value engagements. Gathers technical requirements, manages customer evaluations, supports upselling and renewals, trains sales teams, collaborates with Product Management, and acts as a trusted security advisor. Requires expertise in cybersecurity, telecommunications, enterprise architectures, endpoint and cloud security, threat intelligence, and incident response.

Provides technical support for CrowdStrike customers globally, with a focus on Korean-speaking enterprise customers in the Asia-Pacific region. Responsibilities include troubleshooting application and operating-system issues, identifying root causes, resolving escalations, collaborating with engineering and product teams, creating knowledge articles, and supporting customers across scheduled shifts and holidays. The role requires strong bilingual communication, technical debugging expertise, customer focus, and familiarity with cybersecurity, cloud, identity, SIEM, or related technologies.

Assess customers’ Falcon environments, identify security misalignments, recommend remediation, and guide customers toward improved security posture. The role documents and resolves issues within SLAs, produces service reports, coordinates troubleshooting with support and internal teams, and maintains customer satisfaction. Candidates need cybersecurity experience, strong customer communication, Windows/Linux/macOS knowledge, and threat detection or incident response expertise.

Lead complex cybersecurity investigations across endpoint, identity, email, network, and cloud environments. Analyze EDR telemetry, forensic artifacts, network data, malware, and Microsoft 365 attacks to determine root cause and scope. Develop remediation plans, mentor analysts, improve SOC processes, build automation, and advise customers during critical incidents. Contribute to threat intelligence, detection strategy, AI-enabled security operations, thought leadership, and industry engagement.