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As an Engineering Manager, you will lead a team of engineers to develop and scale systems and tools used by customer support specialists. This role involves guiding technical vision, managing project delivery, fostering team culture, and ensuring service excellence, while collaborating with diverse stakeholders.
The Senior Frontend Engineer will build efficient front-end systems, collaborate with stakeholders and designers, improve practices in front-end engineering, mentor team members, and lead projects to enhance user support experiences while managing performance and reusability in code.
In this role, you will develop an AI/ML strategy to enhance customer support experiences, lead the development of natural language systems, and collaborate on projects across the organization while mentoring other engineers.