Blackhawk Network

North Sydney
2,265 Total Employees

Jobs at Blackhawk Network

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2 Days AgoSaved
In-Office
Richmond East, Victoria, AUS
eCommerce • Payments
Leads APAC customer experience and support operations, resolving escalations, monitoring SLAs and KPIs, analyzing customer feedback, and driving process, technology, training, and knowledge-base improvements. The role coordinates with internal teams, vendors, and suppliers; supports multichannel contact centers; presents performance updates; manages implementation workstreams; contributes to quality assurance; and identifies customer and user experience enhancements.