Offices at Afterpay

As an Operations Support Officer, you'll collaborate with vendors and customers, resolve fraud investigations, minimize losses, and ensure compliance with regulations while providing customer support across various platforms.

The Senior Workforce Management Lead will oversee forecasting, staffing models, and performance management in customer operations. Responsibilities include team leadership, project management, collaboration with cross-functional teams, and data analysis to improve operational efficiency.

Lead and evolve Afterpay's global customer service model, managing ANZ teams and optimizing performance metrics for customer satisfaction and operational efficiency.