The Service Excellence Specialist supports the Global Customer Service team to ensure efficient operations, manage workflows, optimize processes, and mentor peers while collaborating with cross-functional teams.

The Dispute Resolutions Team Leader will manage a team resolving complaints while ensuring adherence to AU regulations and delivering customer-centric solutions.

Manage Afterpay's visual merchandising strategy to enhance in-store brand presence, drive adoption, and measure program effectiveness. Collaborate with cross-functional teams to achieve business objectives.

The role involves providing compliance and risk advice, conducting assessments, managing incidents, and promoting a strong risk culture within the organization.

As an Operations Support Officer, you'll collaborate with vendors and customers, resolve fraud investigations, minimize losses, and ensure compliance with regulations while providing customer support across various platforms.

Lead and evolve Afterpay's global customer service model, managing ANZ teams and optimizing performance metrics for customer satisfaction and operational efficiency.