As an Operations Support Officer, you will handle customer inquiries related to collections, provide support to vendors, and resolve complaints while following company policies and regulations.

The Dispute Resolution Specialist investigates and resolves customer and merchant disputes, manages escalations, and prepares detailed reports for external parties, ensuring fair outcomes.

Lead and coach a team of content specialists for Afterpay. Develop strategies for support documentation, manage content processes, and collaborate cross-functionally to improve self-service and case-handling efficiency.

The Customer Service Group Lead oversees the Merchant Experience function, ensuring quality service delivery, managing operations, driving process improvements, and maintaining stakeholder relationships for successful customer interactions.

Lead the Customer Service Consumer Experience function, ensuring service delivery while managing product changes and team performance. Focus on customer satisfaction and operational excellence, collaborating with internal teams and external partners.