The Senior Workforce Management Lead will oversee forecasting, staffing models, and performance management in customer operations. Responsibilities include team leadership, project management, collaboration with cross-functional teams, and data analysis to improve operational efficiency.

Lead and evolve Afterpay's global customer service model, managing ANZ teams and optimizing performance metrics for customer satisfaction and operational efficiency.

Lead international market research for Afterpay, focusing on brand health and insights in ANZ, Canada, and the UK. Drive research strategy and collaborate across teams to influence decisions using quantitative data and AI tools.

The Service Excellence Specialist supports the Global Customer Service team to ensure efficient operations, manage workflows, optimize processes, and mentor peers while collaborating with cross-functional teams.

The role involves providing compliance and risk advice, conducting assessments, managing incidents, and promoting a strong risk culture within the organization.