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Fintech • Payments • Software • Financial Services
The Senior Workforce Management Lead will oversee forecasting, staffing models, and performance management in customer operations. Responsibilities include team leadership, project management, collaboration with cross-functional teams, and data analysis to improve operational efficiency.
Fintech • Payments • Software • Financial Services
Lead and evolve Afterpay's global customer service model, managing ANZ teams and optimizing performance metrics for customer satisfaction and operational efficiency.
Fintech • Payments • Software • Financial Services
Lead international market research for Afterpay, focusing on brand health and insights in ANZ, Canada, and the UK. Drive research strategy and collaborate across teams to influence decisions using quantitative data and AI tools.
