Are you ready to power the future?
At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.
Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.
With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.
Responsibilities:
- Will manage on a regional (or S-M account) basis the technical support issues in front of the customer.
- Share with the customer knowledge DB and app-notes to be able to be self maintained.
- Owns customer satisfaction with SEDG technology.
- Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.
- Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams.
- Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
- Management of internal SE technical resources as needed.
- Customer contact for any special issues and trends in customer territories.
- Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
- Receives and translates as appropriate customer suggestions of hardware or software feature changes.
- Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments.
- Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner.
- Will manage a residential account (or L account). 1MW or more.
- Will work directly with HQ teams in leading all service activities of the account.
- Manage process for collection (internal and external) of quality data internally or presented to the customer.
- 5+ years of field technical service in solar industry
- Knowledge of industry and experience managing accounts
- Extensive travel and customer facing activities required.
- Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
- Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
- Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
- Proven ability to deliver high level of customer service and a strong technical aptitude.
- Excellent report-writing and data analytical skills. Strong project management skills.
- Strong analytical and problem solving abilities and critical thinking with a solutions oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
- Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.
- Ability to work with large scale accounts or territories, is a plus.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
