Similar Jobs
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Senior Client Operations Analyst
Location: Melbourne
Description
This is a critical role in ensuring the delivery of high-quality superannuation services through Apex Group’s Superannuation Administration platform. This role supports the operational team by resolving complex processing exceptions, mentoring junior staff, analysing data for integrity and compliance, and driving system and process improvements.
Job specification
· Deliver superannuation services through Apex’s platform in line with operational policies, procedures, and Service Level Agreements (SLAs).
· Monitor, analyse, and oversee automated processing to ensure accuracy, performance, and regulatory compliance.
· Investigate and resolve complex processing exceptions with a focus on root cause analysis and sustainable solutions.
· Perform SQL-based data reviews and reconciliations to maintain data integrity across member and transaction records.
· Support Team Leader in managing daily operations, including workflow coordination, escalations, and performance reporting.
· Coach and mentor junior analysts, contributing to continuous skill development and team capability uplift.
· Identify, document, and assist in implementing enhancements to operational processes and system workflows.
· Assist in quality assurance efforts by supporting automation and accurate process documentation.
· Participate in incident reviews, breach investigations, and complaints analysis to ensure regulatory obligations are met.
· Engage with internal technology teams to support platform improvements and compliance with legislative changes.
· Contribute to operational risk reviews by identifying issues and recommending controls or mitigation strategies.
· Support year-end and ad hoc reviews by ensuring data readiness, compliance, and platform performance.
Skills Required:
· Strong working knowledge of superannuation administration and associated compliance requirements.
· Effective use of SQL to support data validation, analysis, and reconciliation.
· Demonstrated problem-solving ability with high attention to detail.
· Capable of working independently and collaboratively across business functions.
· Proactive approach to identifying inefficiencies and driving improvements.
· Strong organisational skills with the ability to manage competing priorities.
· Excellent written and verbal communication skills.
· A commitment to continuous improvement and operational excellence.
What you will get in return:
· A genuinely unique opportunity to be part of an expanding large global business;
· Competitive remuneration commensurate with skills and experience;
· Training and development opportunities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/
Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
