About us:
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job DescriptionWe are hiring an SAP BTP Developer and Application Support Specialist to ensure the operational excellence and strategic evolution of our clients' SAP Business Technology Platform (BTP) environments. This pivotal role centers on the proactive maintenance, rapid incident resolution, and strategic implementation of enhancements across diverse BTP landscapes. You'll be the primary point of contact for stability, optimizing performance through hands-on work with core technologies like SAP Cloud Connector, the SAP Integration Suite, SAP Identity Authentication Service, and applications built on the SAP HANA database. Key responsibilities include meticulous troubleshooting, root cause analysis, and the timely deployment of necessary fixes and minor feature enhancements based on precise client requirements. Collaboration is crucial; you will partner with both clients and internal teams to translate business needs into effective technical solutions and ensure superior client satisfaction.
This is an exceptional opportunity for a passionate individual dedicated to achieving operational excellence within cutting-edge cloud technology. The role offers a dynamic, high-impact environment where your problem-solving skills will be highly valued, and the direct impact of your contributions to client success will be immediately visible. You will gain broad exposure to a variety of SAP BTP applications and are expected to commit to continuous learning to expand your expertise within this rapidly evolving cloud landscape, making this an ideal platform for significant professional growth within a leading technology consultancy.
Qualifications
- SAP Business Technology Platform (BTP) Support Expertise: Strong understanding of the SAP BTP platform architecture and its various services from a support and maintenance perspective.
- Integration Troubleshooting: Proven ability to diagnose and resolve issues related to SAP Cloud Connector configurations and connectivity. Expertise in troubleshooting integration flows and API connectivity within the SAP Integration Suite.
- Security and Identity Management Support: Experience in supporting and resolving issues related to user authentication and authorization via SAP Identity Authentication Service (IAS).
- Document Management Support: Familiarity with supporting and troubleshooting issues within SAP Document Management Service (DMS), including content access and workflow problems.
- SAP HANA Database Support: Basic understanding of SAP HANA database operations relevant to application performance monitoring and troubleshooting. Ability to execute basic SQL queries for diagnostic purposes.
- Problem-Solving & Analytical Skills: Excellent ability to analyze application issues, identify root causes, and implement effective solutions in a timely manner.
- Technical Troubleshooting: Strong technical aptitude with the ability to diagnose problems across various layers of the application stack.
- Communication & Interpersonal Skills: Excellent verbal and written communication skills for effectively interacting with clients and internal teams. Strong customer service orientation.
- Time Management & Prioritization: Ability to manage and prioritize support tickets and enhancement requests effectively in a dynamic environment.
- Documentation Skills: Ability to create clear and concise technical documentation for issue resolution and enhancement implementation.
Core Technical Expertise
SAP BTP Maintenance & Support: Deep understanding of the SAP Business Technology Platform (BTP) architecture and services, focusing on effective support, maintenance, and operational stability.
Complex Integration Troubleshooting: Expertise in diagnosing and resolving connectivity issues, specifically within SAP Cloud Connector configurations and SAP Integration Suite flows, APIs, and data orchestration.
Security & Identity Support (IAS): Proven ability to support and troubleshoot issues related to user authentication, authorization, and access management utilizing the SAP Identity Authentication Service (IAS).
Content & Document Management (DMS): Proficiency in supporting and resolving issues related to content access, storage, and workflow within the SAP Document Management Service (DMS).
SAP HANA Database Diagnostics: Foundational knowledge of SAP HANA database operations, including application performance monitoring and the ability to execute basic SQL queries for efficient diagnostic analysis.
Professional & Operational Skills
Advanced Problem-Solving: Exceptional analytical skills with a proven track record of diagnosing complex application issues, identifying root causes, and implementing timely, effective resolutions.
Technical Aptitude & Troubleshooting: Strong technical capacity to efficiently diagnose and resolve problems across multiple layers of the application and integration stack.
Client Communication & Collaboration: Excellent verbal and written communication skills with a strong customer service orientation, enabling effective interaction and collaboration with both clients and internal delivery teams.
Time Management & Prioritization: Demonstrated ability to manage competing priorities, efficiently triage support tickets, and prioritize enhancement requests in a fast-paced, dynamic support environment.
Technical Documentation: Skilled in creating clear, concise, and accurate technical documentation for issue resolution, solution architecture, and implemented enhancements.
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
