C.H. Robinson is seeking an Ocean Imports Operator/ Global Forwarding Agent (GFA) to join the freight operations team in Melbourne. In this role, you will be your customers’ primary contact, responsible for managing and operating the shipment lifecycle of their import shipments.
You'll work closely with customers from the start of the shipment process, overseeing tasks for each shipment, in addition to daily communication, reporting, and email management. A successful Global Forwarding Agent thrives in a fast-paced environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson, our systems and processes. Our successful Global Forwarding Agents go on to expand their careers in Operations, Sales, or Account Management.
Responsibilities:Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolution
Provide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
High School Diploma or Graduate Degree/equivalent
Minimum of 2 years of experience in global freight forwarding operations / import or export operations
Bachelor’s degree from an accredited college or university
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
High attention to detail, Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
Proficient in Microsoft Office Suite of programs
Ability to work in a fast-paced and deadline-driven environment
Values a diverse and inclusive work environment
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
