The IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while mentoring junior associates and driving continuous improvement across services.
This is a Hybrid role and based out of our office in Sunshine North.
In this role, you will make an impact in the following ways:
Incident Management – End-User Support
- Provide end-user IT support across Cummins Manufacturing locations in the India region.
- Create, troubleshoot, monitor, and resolve incidents through closure.
- Diagnose and resolve hardware, software, compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS), and first-level network issues.
- Deliver remote or onsite support and ensure user confirmation before incident closure.
- Create and maintain SOPs and technical documentation for recurring issues.
Service Request Management
- Deploy, configure, reassign, and surrender manufacturing devices as per approved requests.
- Perform OS installation, compliance tool setup, and device configuration.
- Coordinate backups, formatting, asset validation, and redeployment.
Server & Infrastructure Support
- Support server hardware and hosted applications.
- Lead and coordinate remote teams for server issue resolution.
- Participate in and manage major incident scenarios.
General IT Support
- Provide independent IT production support and troubleshooting.
- Install, configure, and resolve IT hardware and application issues.
- Track and resolve issues using Incident Management tools.
- Analyze support trends and implement corrective and preventive actions.
- Mentor junior associates and contract resources.
- Collaborate with users to recommend appropriate IT hardware solutions.
- Apply Six Sigma methodologies to improve service quality and reduce costs.
- Identify and implement service improvement initiatives.
- Manage vendors and support small IT projects.
Responsibilities
To be successful in this role you will need the following:
- Associate Degree, relevant industry training, or certifications preferred.
- ITIL knowledge or certification desirable.
- MCSE certification preferred.
- Excellent written and verbal communication skills are required
- 5 Plus years of experience in a similar role
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.
QualificationsSaving role
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
