Executive IT Support, Manager

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role
You will lead a team of Executive IT support staff to deliver superior quality and timely IT support services to Telstra Executives and their assistants.  You will improve and maintain a framework for consistent delivery of services through development of highly skilled and specialised Support Consultants as well as business processes which will result in superior customer satisfaction. 

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Global Networks & Technology - Security & Operations is responsible for Telstra's security and operations, protecting Telstra's assets and infrastructure.

• Lead by example with exceptional interpersonal skills, professionalism, and a strong customer focus.
• Lead, mentor, and develop the Executive IT support team, fostering a culture of high performance, collaboration, and continuous improvement. This includes managing staffing, performance evaluations, and training programs.
• Drive cross-training initiatives to enhance service capability within Executive Support and Global End User Services.
• Act as the escalation point for complex issues, ensuring timely resolution and clear communication.
• Oversee financial management for allocated cost centres and maintain budget accountability.
• Implement continuous improvement frameworks to optimize operational costs and boost end-user satisfaction.
• Ensure trust and confidentiality in all interactions with executive-level customers.

About You

• Resilience & Adaptability – Quickly recover from setbacks, remain calm under pressure, and embrace change with agility.
• Strong technical knowledge across various IT domains including networking, operating systems and Microsoft Intune
• Excellent communication skills to effectively interact with technical teams, non-technical staff and executives
• Customer Engagement & Service Excellence – Champion a customer-centric culture, design strategies for exceptional experiences, and resolve complex issues effectively.
• Stakeholder & Relationship Management – Build and maintain strong relationships with customers and stakeholders to drive collaboration and outcomes.
• Accountability & Performance Leadership – Foster a culture of ownership, monitor progress against goals, and celebrate success while addressing underperformance.
• Problem Solving & Decision Making – Analyze root causes, develop practical solutions, and apply evidence-based approaches to resolve challenges.
• Service Delivery & Continuous Improvement – Define and implement service standards, monitor performance, and drive initiatives for operational excellence.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment