This role leads end-user computing initiatives, manages team performance, oversees support tasks, and coordinates technology deployments, improving employee productivity and satisfaction.
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What We'll Bring:
The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems, efficient team and resource management, and ensuring high service levels. It requires a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive productivity and satisfaction across the organization.What You'll Bring:
- Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
- Monitor and manage team performance to meet service level agreements (SLAs).
- Oversee the EUC service catalog and knowledge base, ensuring documentation is current and accessible.
- Assign and prioritize daily support tasks and user access provisioning.
- Coordinate hardware/software deployments and ensure compliance with PCI and SOX standards.
- Maintain accurate inventory of end-user hardware and software assets.
- Act as the primary escalation point for urgent issues, including off-hours support.
- Collaborate with cross-functional teams within the Technology Operations organization.
- Lead medium to large-scale projects and internal initiatives.
Impact You'll Make:
- Identify and implement process improvements to enhance service delivery.
- Provide strategic input on EUC technologies and industry trends.
- Support mobile device and video conferencing systems.
- Ensure adherence to service desk policies and procedures.
- Communicate effectively with both technical and non-technical stakeholders, including executive leadership.
- Demonstrate initiative and the ability to work independently or within a team.
- Preferred qualifications include technical certifications such as CompTIA A+ or MCP.
TransUnion Job Title
Rep III, IT SupportTop Skills
Comptia A+
Mcp
Pci
Sox
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